Are your products made in Canada?
Yes, we have a small team of ladies from the Okanagan Valley that include seamstresses, knitters & crocheters. People like myself who want to be home with their littles, and grandmas who love to create. My husband also makes my yarn pom poms, and even critiques the ones I make now :) Our spring line also includes Canadian factory made products. Everything is designed by Canadian Frost, made to the highest quality and ethical standards within Canada.
Are your pom poms made with real fur?
Our pom poms are made from the most luxurious synthetic faux fur material. We source the fur from all over the world. All our pom poms are removable so you can change it up by adding a different pom or style other hats with them.
Are your toques itchy?
We use only the softest of fibres. Merino wool is one of the softest, non scratchy wool so there is a chance it will not bother a person with a sensitivity. Although, if you have an extreme wool sensitivity, Alpaca is a good sheep wool substitute because it is considered hypoallergenic. Many of our customers are able to wear toques made out of this fibre.
How do I wash my items?
Each item purchased will come with a care instructions card, depending on what fibres your item is made from. If you are unsure, please do reach out before you use a washing machine on the luxury knits...to avoid a mini me toque. If you have any questions feel free to reach out.
I don't see my favourite item anymore?
We mix it up a bit from season to season, but there is a chance that we could make an off season item, or make something custom. Feel free to message us.
How can I get your products in my boutique?
We love our stockists! We do wholesale most of our items. If you would like more information on becoming a stockist, please reach out.
What is your return policy?
We do accept returns. The product must be unwashed, unworn and in its original shape. No returns on custom orders, sorry no exceptions.Return shipping costs are your responsibility.
In order to receive a refund please contact us within 5 days of receiving the product. Returns must be mailed within 14 days after you have received your item. Please provide tracking and insurance for your returned item. We are not responsible for lost packages without tracking or insurance. Items mailed out after 14 days of receiving will not be refunded, no exceptions.
Once we have received the returned item in acceptable shape, please allow 5 business days for the refund process to be completed.
Let's talk fabrics!
Bamboo is a type of tropical grass that replenishes itself naturally. We love it because it makes a super soft, natural, breathable fabric, which has been named the most eco-friendly fabric on the planet. It is 100% biodegradable and the most renewable resource on our planet. It also provides an abundance of usable oxygen, which means that if we continue manufacturing it at higher rates, it could increase photosynthesis and offer another alternative to combat greenhouse gases. Amazing, right?! The plants grow in the wild without the use of pesticides or fertilizers, making the fibres naturally smooth and round without spurs that typically irritate the skin. This makes the fabric hypoallergenic and an amazing alternative to wool for those who have sensitivities. Its antibacterial and anti-fungal benefits remain in its textile form, so it kills bacteria and keeps you fresh and odour free for a lot longer than other fabrics.
Merino wool is known for it’s amazing softness, breathability and lustre, but it also has so many other amazing characteristics. For example, it's a natural, biodegradable & renewable fibre with temperature regulating properties. This means that it keeps you warm and cozy when it’s cold and cool as a cucumber when it’s hot. As if that wasn't perfect already, it also provides UPF (ultraviolet protection factor). The unique fibres wick away sweat and leave no room for odours. It is water repellent, insulates when wet, and is a very durable fibre.
Alpaca fibre is very light, airy & super soft. It is stronger, 5 times warmer and more durable than wool. It is also considered hypoallergenic. Many people that have sheep’s wool sensitivities can wear alpaca products without any issues. Alpaca does not easily stain, pill, create static and does not retain water. It does, however, shed a little as it breaks in, and pure alpaca definitely has some stretch to it so don’t be surprised if your toque is knit a little tighter to allow for this stretch. We've got you covered!