We offer flat rate 5$ shipping on items that can be sent by letter mail. These packages are not tracked and there is no insurance coverage on them. It is calculated by weight and thickness, so if you order more items than can be sent flat in a letter mail package, your shipping options will increase to parcel post. All the parcel post orders are actual calculated shipping costs. Express options are available for all items and will be shown at time of checkout.
Most orders ship within 3-5 business days. Made to order items ship within 5-7 business days. Custom order times vary. Please message us for details.
We offer local pickup. If you plan to pick up your prepaid item from my home in Vernon, BC., please choose the local pickup option at checkout. We will email you information to schedule your pickup.
We want you to love our products but we do accept returns. The product must be unwashed, unworn and in its original shape. No returns on custom orders, sorry no exceptions. All shipping costs are your responsibility.
In order to receive a refund please contact us within 5 days of receiving the product. Returns must be mailed within 14 days after you have received your item. Please provide tracking and insurance for your returned item. We are not responsible for lost packages without tracking or insurance. Items mailed out after 14 days of receiving will not be refunded, no exceptions.
Once we have received the returned item in acceptable shape, please allow 5 business days for the refund process to be completed.
For defects please inspect your product and contact us with details of the product prior to returning it. We will ask you to provide photos and describe the issue.
We provide care instructions for all our products. Please follow these directions to keep your item in its beautiful condition. Our luxury knits are to be treated with care. For all our items please do not wash or store them by velcro or other sharp objects such as zippers or jeans, etc. And please be mindful of your pets, they seem to love the pom poms as much as we do. :)